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Customer Testimonials

BBB Awards of Excellence 2016-2017 Winner


Here's what our customers have to say about Premier Custom Travel and our certified travel consultants:


  • "Chris is very detail oriented. He knows his stuff. We were completely prepared for our Disney Word trip. Fabulous, I must say."


    Marie S. - Sugar Land, Texas


  • "I just wanted to take a couple of minutes to thank you again for helping us plan what was an amazing vacation! We truly enjoyed visiting all the different places in Europe. It was great having you go over everything with us in advance. It helped us be a little more prepared for the trip. I had never been out of the country and so I was a little apprehensive at first but I can honestly say it is a vacation I will never forget."


    Emma S. - Houston, Texas


  • "Chris has so much knowledge on Disney World and was so helpful to me when planning our family vacation. I will always book our vacations with Chris! He is such a joy to plan with. Thanks Chris & Premier Custom Travel for our great Disney World vacation!"


    Carmen P. - Cypress, Texas


  • "If there was a ever a question, every detail was answered with great professionalism. I was 100% satisfied with my experience."


    Devon C. - Houston, Texas


  • "Hi, Chris, just want to thank you and let you know, our trip was wonderful! Our trip was filled with wonderful memories! Many thanks!"


    Jeanne G. - Richmond, Texas


  • "Chris is always good at getting back to his clients at once. Chris takes a personal interest in his clients."


    Alice P. - Missouri City, Texas


  • "Chris was very responsive to any questions or requests we had as a group."


    Terri M. - Santa Fe, Texas


  • "Chris Grum provided exceptional service when we used his expertise to book a Mediterranean cruise out of Venice, Italy. He fully explained the rates, any extra charges, helped us with trip insurance, and what to expect when we got to the ship. He reserved the balcony room we asked for, and he set us up for the dining option we requested. Absolutely everything went perfectly. Thanks to Chris, we had the cruise of a lifetime with absolutely no worries!"


    Mark A. - Houston, Texas


  • "I wanted to write a quick review with a Big Thank You for your contribution to our wonderful weekend at sea on the Valor. Our Lido deck rooms were absolutely perfect -- great location and super quiet/peaceful all evening in our room or balcony."


    Julie M. - Sugar Land, Texas


  • "Thank you for making my first cruise experience pain free. If it wouldn't have been for Chris my cruise wouldn't have went as smoothly. He helped me with so many things, things that I didn't think of."


    Brian R. - Porter, Texas


  • "(My family and I) would like to thank you for the wonderful trip you booked for us at Disney World. We had a great time :-)"


    Wally E. - Missouri City, Texas


  • "Every day (during our Disney trip) we've said how thankful we are to have your guidance! Thanks. We had a great time."


    Holly K. - New York, New York


  • "I forgot how wonderful it is to have a travel agent."


    Judy B. - Houston, Texas


  • "Customer service is outstanding, you guys do an awesome job of handing all the details and communicating to your clients!"


    Pam K. - Houston, Texas


  • "My experience with Premier Custom Travel has been one of the BEST with all the assistance I received on acquiring "Special Needs" items for my husband. There was nothing overlooked and right there when we needed it. Fantastic people to work with!!"


    Shirley N. - Londonderry, New Hampshire


  • "Made it to Disney & it's exceeding our expectations! And it's only day #1! Thanks for booking us a great vaca!"


    Tina M. - Houston, Texas


  • "Chris was so responsive to inquiries and went above and beyond to accommodate requests."


    Judy V. - Houston, Texas


  • "Being able to call you about a poorly planned trip and have my ticket booked ten minutes later was way more convenient than I could have ever hoped!"


    Amanda N. - Sugar Land, Texas


  • "(I was most impressed by) how available and knowledgable they were for my questions and requests."


    Lyndsey L. - Orlando, Florida


  • "Chris lived in Vegas and was able to give me great ideas on what to do while visiting. Thank you! The 19th anniversary of my 21st birthday was fabulous!"


    Natalie A. - Magnolia, Texas


  • "Even though our cruise line was not as familiar as others might be, we still got very good and timely responses."


    Kendra S. - Dickinson, Texas


  • "(The most impressive things were their) knowledge and great service."


    Adrian U. - Las Vegas, Nevada


  • "Our Galveston cruise was just great. We all enjoyed it. Thanks for your help. They had Patty's room nicely decorated for her birthday - it was perfect! Next cruise, I am calling you."


    Richard L. - Houston, Texas


  • "This is a belated thank you for all your help in making our Disney half marathon weekend in February a blast! We hated for the fun to end! Your advice about (my daughter) wearing a birthday button was very helpful. She was greeted by so many people & got a few fast passes. Her birthday dinner at the Crystal Palace was superb! The chef came out to meet her and treated her royally. He made her a special dessert & gave her a special certificate for Royal Family which included another fast pass! What a surprise! Thank you also for the room location at the Coronado. It was close to the main building and it was perfect. I am glad we didn't have to walk around the lake since we stayed at the parks so late! The complimentary breakfast was also a nice surprise. Again, we appreciate your time & efforts into truly making our weekend at Disney World Magical!"


    Linda K. - Houston, Texas


  • "(What impressed us most was) the level of knowledge regarding the Disney Cruise Line as well as Disney World recommendations. Thank you, Chris and Jen for all you did to make our honeymoon a special experience. We appreciate your help and guidance...and the champagne!!!"


    Morgan & Chip W. - Raleigh, North Carolina


  • "Chris had an answer to every question we had. He was always willing to look into more options as we were undecisive at first. Very friendly and helpful."


    Alysse H. - Missouri City, Texas


  • "Awe inspiring 1st day of our vacation. Big thanks to Chris Grum with Premier Custom Travel for arranging this incredible trip. This place (Disney's Aulani Resort in Hawaii) is amazing!"


    Nathaniel R. - Katy, Texas